RETURNS & EXCHANGES FAQs
WHAT IS YOUR RETURN POLICY?
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We offer a 30-day return policy on all unused items in their original condition and packaging. If you are not completely satisfied with your purchase, contact us at Sales@jsfwatch.com within 30 days of delivery to initiate a return.
HOW DO EXCHANGES WORK?
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To exchange an item for a different style or model, reach out to our support team. Once we receive and inspect your original returned item, we will process your replacement or store credit.
WHO PAYS FOR RETURN SHIPPING?
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective upon delivery. Return labels can be created for you upon request. Shipping cost will be deducted from your refund
How can I contact you?
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
WARRANTY FAQs
DO YOUR TIMEPIECES & ACCESSORIES COME WITH A WARRANTY?
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WHAT DOES THE WARRANTY COVER?
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WHAT IS NOT COVERED?
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How can I contact you?
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Yes. All JSF Watch Co. watches, watch winders, and storage cases are backed by a 1-Year Limited Manufacturer Warranty from the date of purchase.
The warranty covers manufacturing defects in materials and craftsmanship, including:
Internal watch movement components
Motor or power unit failures in watch winders
Structural defects in storage cases and rolls
The warranty does not cover standard wear and tear (e.g., leather strap aging or exterior scratches), accidental damage, water damage beyond the rated resistance level, or unauthorized repairs/modifications.
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.